PRIVACY POLICY

Last Updated: April 7, 2026

Envision Property Maintenance LLC and its parent company Envision Property Services Inc (collectively, “Envision,” “we,” “us,” or “our”) operate the websites maintenance.envisionpros.com and envisionpros.com (together, the “Sites”) and provide property maintenance services, including window cleaning, pressure washing, roof and gutter cleaning, and related scheduling and marketing activities.

We are committed to transparent data practices. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Sites, contact us, request services, schedule appointments, or interact with our advertisements and communications.

By using our Sites or services, you agree to the practices described here. We do not sell personal information in exchange for monetary consideration.

Information We Collect

We collect the following categories of personal information:

  • Contact and Service Information: Name, email address, phone number, physical address (especially service location), service details, appointment preferences, photos/notes, and any other information you provide via contact forms, quote requests, or scheduling.
  • Marketing and Communication Data: Email and phone number for promotional emails, SMS/text messages (offers, reminders, follow-ups), and consent/opt-out records.
  • Website and Technical Data: IP address, browser/device details, pages visited, referral sources, and interactions collected via cookies, pixels, and server logs.
  • Advertising Data: Information collected through the Meta Pixel and similar tools on our Sites or in our ads on Facebook/Instagram, including browsing behavior used for targeting, retargeting, and measuring ad performance.
  • Service-Related Data: Information processed through Housecall Pro for scheduling, job management, communications, and service delivery.

We do not knowingly collect sensitive personal data (such as precise geolocation beyond what is necessary for service delivery, health information, or data from children under 13) except as directly relevant to requested maintenance services.

How We Collect Information

  • Directly from you: Through website forms on maintenance.envisionpros.com or envisionpros.com, emails, phone calls, texts, or Housecall Pro portals.
  • Automatically: Via cookies, web beacons, the Meta Pixel, analytics tools, and server logs.
  • From third parties: From Housecall Pro (when you schedule or interact as a customer), Meta advertising platforms, or other service partners.

How We Use Your Information

We use your information to:

  • Provide and deliver property maintenance services, respond to inquiries, schedule appointments, and manage jobs.
  • Send appointment reminders, service updates, and marketing communications (emails and SMS/texts) where you have consented or as permitted by law.
  • Run, target, and measure Meta/Facebook and Instagram ads, including personalized and retargeted advertising based on your Site activity.
  • Process data via Housecall Pro for contacting, scheduling, emailing, and texting you about services.
  • Analyze Site usage, improve our services, ensure security, prevent fraud, and comply with legal obligations.

How We Share Your Information

We share personal information only when necessary:

  • With service providers, including Housecall Pro (for scheduling, job management, email, and SMS communications), email/SMS marketing platforms, website hosting providers, and analytics services. Housecall Pro processes your data as our service provider under our agreement with them and their own privacy practices.
  • With advertising partners, specifically Meta Platforms (Facebook/Instagram). The Meta Pixel on our Sites sends certain data to Meta to enable targeted advertising, audience matching, retargeting, and performance analytics.
  • With professional advisors, in the event of a business transfer, or as required by law (subpoenas, court orders, regulatory compliance).
  • We do not sell your personal information. Sharing for targeted advertising purposes (e.g., with Meta) is for service delivery and advertising, not a monetary sale.

Cookies and Tracking Technologies

Our Sites use cookies and tracking technologies, including the Meta Pixel, for essential functionality, analytics, and personalized advertising. These allow us to show relevant Envision ads on Meta platforms based on your visits to maintenance.envisionpros.com or envisionpros.com.

You can manage cookie preferences in your browser. For Meta-specific controls, use Meta’s ad preference settings. Opting out may reduce personalized ads but will not eliminate advertising entirely.

Your Rights and Choices (Including Under Oregon Law)

Oregon residents (and residents of other states with applicable privacy laws) have rights regarding their personal data, including the ability to:

  • Access, correct, or delete their personal information.
  • Opt out of the processing or sharing of personal data for targeted advertising or certain profiling.
  • Opt out of sales of personal data (we do not sell data).
  • Withdraw consent for marketing communications.

To exercise these rights, contact us using the details below. We will respond within legally required timeframes.

Marketing communications: Every promotional email includes an unsubscribe link. For SMS/texts, reply STOP to opt out. Transactional messages (e.g., appointment confirmations from Housecall Pro) cannot be opted out of.

We honor universal opt-out signals where required by law (effective in Oregon starting January 1, 2026, for applicable businesses).

Data Security

We use reasonable technical and organizational safeguards to protect your information. However, no electronic system is 100% secure, and we cannot guarantee absolute security against all risks.

Data Retention

We retain personal information only as long as necessary for the purposes described, to fulfill services, meet legal obligations, or resolve disputes. Scheduling and service data are typically kept for the duration of our business relationship plus required retention periods.

Children’s Privacy

Our Sites and services are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. The “Last Updated” date will be revised. Your continued use of the Sites or services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or to exercise your rights:

Envision Property Maintenance LLC 3901 SE Naef Rd Portland, OR 97267

Phone: (503) 319-7902 Email: maintenance@envisionpros.com

Parent Company: Envision Property Services Inc